This Privacy Policy explains how Rasko Technologies Pvt. Ltd. (“Rasko”, “we”, “us”, or “our”) collects, uses, shares, and protects information in connection with our Field Service Management platform available at rasko.org (the “Service”). By accessing or using the Service, you agree to the practices described in this Policy.
1. Information We Collect
We collect the following categories of information:
1.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you register.
- Business Information: Business name, address, GSTIN, logo, and service categories.
- Customer Data: Names, phone numbers, addresses, and service history of your customers that you enter into the platform.
- Payment Information: Billing details processed securely through our payment partners (Cashfree). We do not store raw card or bank account data.
- Content: Job cards, notes, photos, and other content you upload or create in the Service.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, and session duration.
- Device Data: IP address, browser type, operating system, and device identifiers.
- Cookies & Tracking: We use cookies and similar technologies to operate and improve the Service (see Section 7 below).
- Location Data: With your permission, we may collect approximate location data to assist with field dispatch features.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service;
- Process transactions and send related notices;
- Send operational communications such as booking confirmations, job updates, and account alerts;
- Send WhatsApp or SMS notifications on your behalf to your customers (as enabled by you);
- Respond to your comments, questions, and support requests;
- Send marketing communications where you have opted in (you can opt out at any time);
- Monitor and analyse usage patterns to improve user experience;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities;
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share it in the following limited circumstances:
- Service Providers: We share data with third-party vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, analytics, email delivery, WhatsApp Business API). These vendors are bound by confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your data may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information when required by applicable law, court order, or governmental authority, or to protect the rights, property, or safety of Rasko, its users, or others.
- Consent: We may share your information with your explicit consent.
4. Data Storage and Security
Your data is stored on secure servers in India. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/HTTPS);
- Encryption of sensitive data at rest;
- Role-based access controls;
- Regular security assessments.
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the security of your account credentials.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.
6. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion:Request deletion of your personal data (“right to be forgotten”), subject to legal obligations.
- Portability: Request a machine-readable copy of your data.
- Objection: Object to processing of your data for direct marketing purposes.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact us at privacy@rasko.org. We will respond within 30 days.
7. Cookies
We use cookies and similar tracking technologies to operate the Service and understand how users interact with it. Cookies we use include:
- Essential Cookies: Required for the Service to function (e.g., authentication tokens, session management).
- Analytics Cookies: Used to understand aggregate usage patterns (e.g., page views, feature usage).
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling essential cookies will impair the functionality of the Service.
8. Third-Party Services
The Service integrates with or links to third-party services:
- Supabase: Database and authentication infrastructure.
- Cashfree Payments: Payment processing for subscriptions.
- Amazon Web Services (AWS): File and media storage.
- WhatsApp Business API: Customer notification delivery.
- Google Maps API: Location and mapping features.
These services have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such data promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Where required by applicable law, we will also notify you by email or in-app notice. Your continued use of the Service after the effective date of the updated policy constitutes your acceptance of the changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Rasko Technologies Pvt. Ltd.
Rasko Technologies Pvt. Ltd., [Registered Address], India
Email: privacy@rasko.org