This page explains how to delete your account for Rasko, the service management app by Rasko Technologies Pvt. Ltd., available on the web at rasko.in and as the Rasko app on Google Play. You can ask us to delete just your own login, or — if you own the store — your whole store and its data.
1. How to Request Deletion
- Send us a deletion request from the email address or phone number registered on your Rasko account:
- Email support@rasko.inwith the subject “Account deletion request”, or
- Message us on WhatsApp at +91 88866 63182.
- Tell us: your full name, registered phone number and email, your store / business name, and whether you want only your login deleted (team member) or the whole store deleted (store owner).
- Confirm it’s you. We will reply to confirm the request and may ask you to verify with a one-time code sent to your registered phone number. Only the store owner can request deletion of a whole store.
- We delete your data as described below and confirm once it is done.
You don’t need the app installed to request deletion, and uninstalling the app does not delete your account.
2. What We Delete
2.1 Deleting your login (team member or owner)
- Your name, email address, phone number and password;
- Your profile photo;
- Your sign-in history and app notification tokens;
- Your in-app notifications.
Job cards, bills and other records you created for the store stay with the store, because they belong to the business, not to you personally.
2.2 Deleting a whole store (store owner only)
Everything above for every team member of the store, plus:
- The store profile, logo, settings and print templates;
- Customers and their contact details, job cards, bookings, leads, AMC contracts, delivery challans and inventory;
- Photos uploaded to job cards and items;
- Notes, notifications and message history.
3. What We Keep, and for How Long
Some records must be kept by law even after deletion. We keep only what is required, only for as long as required, and use it for no other purpose:
- GST billing records — tax invoices, bills of supply, sales, purchases, credit and debit notes and their payments — are kept for 6 years (72 months), as required under Indian GST law, and then deleted. This includes the customer details printed on those documents.
- Subscription payment records for your Rasko plan are kept for the same period to meet tax and accounting requirements.
- Backups containing your data are overwritten within 90 days.
Retained records are not visible in the app after deletion and are not used for marketing or any other purpose.
4. Removing a Team Member
A store owner or admin can remove a team member’s access at any time from Employeesin the Rasko app or dashboard. To have that person’s login and personal details deleted as well, send a request as described in section 1.
5. Timeline
- We confirm your request within 7 days.
- Your account is deleted within 30 days of confirmation, and all remaining copies (including backups) within 90 days, except for the records described in section 3.
6. Contact Us
For any question about deleting your account or data:
Rasko Technologies Pvt. Ltd.
Email: support@rasko.in
WhatsApp / phone: +91 88866 63182