Key takeaways
- Appliance ownership in India is still rising: about half of households own a refrigerator and under a quarter a washing machine.
- Most appliance service happens at home, so bookings, technician assignment and a mobile app are central.
- Set up each product type with its own common issues and accessories so job cards are fast and consistent.
- Separate warranty from paid work and track AMCs for recurring revenue.
The appliance service opportunity
Industry estimates put India at roughly 300 million households in 2025, with about 52% owning a refrigerator, 23% a washing machine and around 10% a room AC. That leaves a lot of room to grow, and every new appliance becomes a future service job. GST 2.0 cut the rate on ACs, large TVs and dishwashers from 28% to 18% from 22 September 2025, making them cheaper to buy.
A home-visit workflow
- Request: a call, WhatsApp message or online booking with appliance, issue and preferred time.
- Booking: confirmed with the customer and scheduled.
- Assignment: technician chosen by area, skill and availability.
- Visit: diagnosis, estimate, approval, repair, with parts and photos recorded on the phone.
- Part needed? The job moves to ‘part required’ and a second visit is planned.
- Billing: GST invoice, payment by UPI or cash, warranty noted.
- Follow-up: offer an AMC and send a ‘job completed’ message.
Product-specific job cards
| Appliance | Common issues to preset | Parts to stock |
|---|---|---|
| Washing machine | Not spinning, not draining, leakage, error code, noise | Drain pump, belt, inlet valve, PCB, motor |
| Refrigerator | Not cooling, ice build-up, noise, water leakage | Thermostat, relay, defrost heater, gas, fan motor |
| Air conditioner | Not cooling, water leakage, gas low, PCB fault | Capacitor, gas, PCB, fan motor, pipes |
| RO purifier | Low flow, bad taste, leakage, not starting | Filters, membrane, pump, SMPS, solenoid valve |
| Microwave oven | Not heating, sparking, turntable not rotating | Magnetron, fuse, door switch, motor |
| Chimney / geyser | Low suction, not heating, tripping | Motor, filters, thermostat, heating element |
Features to look for in appliance service software
- Bookings and leads, including a public booking page customers can use themselves.
- Configurable products with preset issues, accessories and requirements per appliance.
- Technician assignment and a mobile app for home visits.
- Warranty vs paid tracking on every job.
- AMC contracts with visit planning and renewals.
- Parts inventory with prices flowing to the invoice.
- GST invoices with split payments, plus delivery challans for units sent to brands.
- WhatsApp updates for bookings, visits and completion.
How Rasko does it
Rasko’s service templates let you define each appliance with its own accessories, default issues and additional requirements, so technicians pick from lists instead of typing. Customers can book through your public booking page (OTP-verified), and bookings convert into job cards.
AMC contracts plan their own visits. Inventory, GST invoices and WhatsApp updates are built in.
How to choose appliance service software
- Set up two appliance types with their issues and parts, then time a job card on a phone.
- Take an online booking and convert it to a job card.
- Assign a technician and update the job from their phone.
- Create an AMC and check its visit plan.
- Bill parts plus labour with a split payment.
Mostly AC work? See AC service software. For bookings in depth, read service booking software.